Terms & Conditions

1. Course Access

1.1 Access to online course content begins upon successful registration.

1.2 Course access remains available for 24 months from the date of registration, or until course completion, whichever comes first.

1.3 For students on a payment plan, ongoing access depends on instalments being kept up to date (see Section 5).

2. Refunds

2.1 A 100% refund of the amount you've paid is available only if both of these apply: you cancel more than 4 weeks (28 days) before your booked workshop date, and your Learnworlds account and course content have not been activated or viewed.

2.2 A 50% refund of the amount you've paid is available if both of these apply: you cancel within 4 weeks (28 days) of your booked workshop date, and your Learnworlds account and course content have not been activated or viewed.

2.3 If your Learnworlds account or course content has been activated or viewed, no refund is available, regardless of when you cancel.

2.4 No refund is available once your workshop date has passed.

2.5 For students on a payment plan, 2.1 to 2.4 apply in the same way, based on the amount you've paid to date. Any remaining scheduled instalments will be cancelled at the same time as your refund.

2.6 No refunds are given for partial payments or unused course content once access has begun.

2.7 Nothing in this section limits any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other New Zealand consumer protection law that cannot lawfully be excluded. See Section 8.

3. Deferring or Changing Your Workshop Date

3.1 You may defer or change your workshop date once, free of charge, provided you give at least 4 weeks' (28 days') notice before your original workshop date.

3.2 Requests made with less than 4 weeks' notice will incur a late change fee of 30% of your total course fee. This reflects the administrative and scheduling costs of accommodating a late change, including rebooking workshop capacity and materials.

3.3 The only exception to the fee in 3.2 is incapacity: where you're unable to attend due to illness or injury and can provide supporting evidence from a medical professional. In this case, we may waive the fee at our discretion.

3.4 Only one free deferral or change is available per enrolment. Any further request, whether inside or outside the 4-week notice period, will incur the fee in 3.2.

3.5 For payment plan students, deferral or transfer of your enrolment must be requested in writing. We'll assess these requests based on genuine factors such as availability of future intakes and workshop capacity, and the fee in 3.2 (including the exception in 3.3) applies in the same way.

4. Payment Plans

4.1 A payment plan option may be available for selected courses. Details of instalment amounts and schedule are confirmed at the time of registration.

4.2 Your total course fee and instalment amount are confirmed at registration, reflecting any discounts or promotions applied at that time.

4.3 Payments are processed automatically via Stripe, using the payment details you provide at registration. It's your responsibility to keep these details current to avoid failed payments.

5. Missed or Failed Payments

5.1 If a payment fails, we'll notify you and ask you to update your payment details promptly.

5.2 If a failed payment isn't resolved within 14 days, your course access may be suspended until payment is brought up to date.

5.3 Continued non-payment may result in removal from the course, withholding of certification until outstanding fees are paid, and/or referral of the outstanding balance to a third-party collections agency. We'll always attempt to contact you and offer a chance to resolve payment issues before taking these steps.

6. Agreement

6.1 By enrolling and choosing a payment plan, you agree to these terms and authorise Rebel Education to collect payments as scheduled.

7. Questions

7.1 Any queries about these terms should be directed to hello@rebeleducation.nz.

8. Your Rights Under New Zealand Law

8.1 Nothing in these terms limits or excludes any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other New Zealand consumer protection legislation that cannot lawfully be excluded.

8.2 If our services fail to meet a guarantee under the Consumer Guarantees Act, you may be entitled to a remedy under that Act regardless of the refund conditions set out above.